SMS Terms and Privacy Policy

Effective date: September 19, 2026

This policy applies to information collected through vitalityhw.site, appointment requests, phone communications, and SMS programs operated by DRRLHardy, LLC ("Vitality Health & Wellness Center," "we," "us," or "our").

Privacy Policy

Information we collect

We may collect information you submit, such as your name, email address, phone number, appointment preferences, and the content of your inquiry. We may also collect basic technical information when you use the website, such as browser type, device information, IP address, and pages visited.

Website analytics

This website uses Cloudflare Web Analytics to measure usage and performance. Cloudflare's analytics beacon does not use cookies or browser storage to collect these metrics.

How we use information

We use information to respond to inquiries, coordinate appointments, provide requested services, send service-related communications, send marketing communications when separately authorized, maintain records, improve the website, prevent misuse, and comply with legal obligations.

Phone and SMS consent records

When you make a communication choice, we may retain the disclosure version, source, date and time, phone number, purposes selected, and channels covered by your choice. We use these records to honor your preferences and document consent. A prior SMS-only consent is not treated as consent for phone calls.

How we disclose information

We may provide information to vendors that help us operate the website, forms, communications, scheduling, hosting, analytics, or records. These service providers may process information only to perform services for us and must protect it. We may also disclose information when required by law, to protect rights or safety, or as part of a business transaction.

Mobile information, SMS consent, and phone call consent are not sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with third parties, except with service providers supporting the messaging program as described above.

Security and retention

We use reasonable administrative, technical, and organizational safeguards. No system is completely secure. We keep information for as long as reasonably needed for the purposes described, to honor opt-out requests, and to meet legal or operational requirements.

Your choices

You may decline the optional call and SMS checkboxes and still submit the contact form. You may ask us to update or delete certain contact information, subject to legal and recordkeeping requirements. You may opt out of calls or SMS as described below.

Children's privacy

This website is intended for a general adult audience and is not directed to children under 13. We do not knowingly collect personal information online from children under 13 without appropriate authorization.

SMS Privacy Policy

If you separately opt in, Vitality Health & Wellness Center may send:

• Non-marketing messages: responses to inquiries, appointment confirmations and reminders, scheduling changes, and non-clinical administrative updates.
• Marketing messages: special offers, discounts, and promotions for chiropractic services.

Each category requires a separate, optional choice. We use your mobile number and consent record only for the category or categories you selected. Consent to marketing or non-marketing messages is not a condition of submitting a form, purchasing, or receiving services.

You can stop SMS messages at any time by replying STOP. For assistance, reply HELP or call (914) 879-4572. After an opt-out, you may receive one confirmation message. A later message from you may be treated as a new request only when you complete a new opt-in.

SMS Terms of Service

Program name and operator

The Vitality Health & Wellness Center SMS program is operated by DRRLHardy, LLC. Participation is voluntary.

Message types and frequency

Depending on the options you select, non-marketing messages include responses to inquiries, appointment confirmations and reminders, scheduling changes, and non-clinical administrative updates. Separately authorized marketing messages include special offers, discounts, and promotions for chiropractic services. SMS frequency varies, up to 10 messages per month total across selected categories. Communications do not include diagnoses, treatment details, clinical results, or other sensitive health information.

Costs and delivery

Message and data rates may apply according to your mobile plan. Carriers are not liable for delayed or undelivered messages. Delivery is not guaranteed and depends on your carrier, device, and network availability.

Opting out and getting help

Reply STOP to opt out of SMS from the program. Reply HELP for help, or call (914) 879-4572. We may use additional standard keywords where supported, but STOP and HELP are the primary commands.

Eligibility

You must be the account holder or have authorization to use the mobile number you provide. Notify us if the number changes or is reassigned. Participation is subject to applicable law and carrier availability.

Phone Call Terms

If you check a call-and-SMS consent box, you also authorize calls for the selected purpose. Call frequency varies. The default consent does not authorize prerecorded, artificial, or AI-generated voice calls, automated dialing, or call recording.

To stop non-marketing calls, marketing calls, or both, tell a representative during a call or call (914) 879-4572. We will honor clear requests and retain suppression information as needed to respect your preference. An SMS STOP reply stops SMS but does not automatically stop calls; a call opt-out does not automatically stop SMS unless you ask to stop both.

Changes to this policy

We may update this policy to reflect changes in our practices, technology, or legal requirements. The effective date above indicates the latest revision. Material changes will be posted on this page.

Contact us

DRRLHardy, LLC, doing business as Vitality Health & Wellness Center
9811 Mallard Drive, Suite 218
Laurel, MD 20708
(914) 879-4572